If your order was lost or damaged in transit
All shipments within the Continental United States are insured. If the order was damaged, keep the packaging! We may need it to file for insurance on the package; it may be difficult to refund you your money if we aren't able to process our claim. You must inform us of any damage to your order within 5 business days of receipt.
If you paid an extra fee for insurance for International Shipping, then please let us know as soon as possible. We will credit your account with us, refund you, or reship all or part of the order, as appropriate.
If the order was damaged, keep the packaging! We may need it to file for insurance on the package; it may be difficult to refund you your money if we aren't able to process our claim. You must inform us of any damage to your order within 5 business days of receipt.
Please note: International Shipments lost or damaged will not be replaced without the purchase of insurance.
If you believe we have overgraded a comic
All comics may be returned for a refund if we are notified via email within 5 days of of receipt. Returns must be received at our office within two weeks of original delivery date (Canadian three weeks, international one month).
To receive a refund to your credit card, please include a copy of the original invoice with notations for items returned.
Items returned without a copy of the original invoice may experience significant delays in processing. Items returned without authorization may incur a 25% restocking fee, deducted from the value of the refund.
A note on third-party grading
After your order arrives, as we describe above, you will have 5 days to evaluate it. If you choose not to return an item to us, the transaction is complete. We will not be able to offer any full or partial credit or refund as a result of any decision made by a third-party grader after the return window has closed.
If we have sent you the wrong book or failed to send a book
Please let us know within 5 business days of receipt. We will credit your account, refund you, or ship the proper item, as we deem appropriate. If we need you to return the book, we will reimburse you for basic ground shipping.
If you have purchased a book in error
Please let us know within three business days of receipt. Once you've returned the book in error, we will refund you for the line-item value of the book (without shipping), less a 25% restocking fee. We will not reimburse you for your shipping.